We hope you love your order, but if it isn’t quite right returning to us is easy.
You can return unused items with original packaging within 14 days of receipt for a full refund.
Shoes should be returned unworn (other than to try on) in the original box provided and inside a protective shipping box
When trying on your shoes please be careful not to crack or crease the shoe especially at front where the foot bends. Please try them on a soft surface like a carpet or rug to keep "outsoles" undamaged. We cannot offer a refund for shoes that show signs of wear or if any of the original packaging is missing.
How to make a return
Please contact our client service team at firstname.lastname@example.org with your name and order number requesting a return.
The return request will be confirmed by Timothée Paris to the customer by email. The customer shall follow the procedure mentioned in the confirmation of the email.
The products shall be returned to us at:
Timothée ParisLémon/Timothée14 rue du Dahomey75011, ParisFrance
To ensure the safe arrival of your return, we strongly recommend you send via a tracked/signed-for postal courier service. Please retain a copy of your postal receipt as your proof of shipment. Once we have received your return, we will process the refund as soon as possible.
If you wish to exchange to a different style, size or colour, please return your unwanted item and place a new order. We will refund your returned item once received by our warehouse.
Please note return and exchange postage costs are covered by Timothée Paris in France, Europe and UK.