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Timothée Paris Return Policy:
 We want you to be completely satisfied with your order, but if something isn't quite right, returning it is easy. You can return unused items in their original packaging within 14 days of receipt for a full refund.
Important Guidelines:
  • Shoes must be returned unworn (except for trying them on) in the original box and inside a protective shipping box.
  • When trying on your shoes, please be careful not to crack or crease them, especially at the front where the foot bends. Try them on a soft surface like a carpet or rug to keep the outsoles undamaged. We cannot offer a refund for shoes that show signs of wear or if any of the original packaging is missing.
How to Make a Return:
  1. Contact our client service team at contact@timotheeparis.com with your name and order number to request a return.
  2. Timothee Paris will confirm the return request via email. Please follow the instructions provided in the confirmation email.
  3. Ship the products to the following address:
14 rue du Dahomey, 75011 Paris, France
Please keep in mind that you are responsible for the product(s) being returned until they reach our facility. We recommend using a reliable shipping method and keeping proof of postage for your records.
Once we receive the returned goods, refunds will be processed and credited to your account within 5 business days. Please note that the actual processing time may vary depending on your bank or card issuer. Please understand that we are unable to refund any duties or taxes incurred during shipping and returns.
If you wish to exchange your item for a different style, size, or color, kindly return the unwanted item and place a new order. Upon receiving the returned item at our warehouse, we will process the refund. Please note that we are unable to refund any duties or taxes incurred during shipping and returns.